Things To Know About Your Bounce House Rental
From PA Party Pals

The Best Bounce House Rentals in Lancaster, PA

If you are reading this then you have booked a rental for your event. 

 

Here are a couple of reminders to make sure everything goes smooth:

 

CANCELLATION POLICY: Deposits are non refundable and guarantee your rentals for the day of your event. Rescheduling options are only due to inclement weather, and sufficient notice must be given – at least 24 hours for inflatables. 

REMAINING BALANCE: If you only paid the deposit for your rental, the remaining balance is due before set up. We can either run the card on file the Friday before your event, or you can pay cash at delivery and save 5% by avoiding the surcharge. Please let us know how you plan to pay so there are no delays in delivery.

DELIVERY AND PICK UPS: We will deliver between the hours of 7am and 11am. Pick ups begin at 8pm regardless of when your party ends. If you absolutely need a later drop off time outside of our window, or earlier pick up, contact us. If you wish to keep the inflatable over night, you must pay the over night charge. 

We are usually unable to accommodate late pick up request as we have dozens of units out each day and have to follow a strict pick up schedule. To request a late pick up, feel free to contact us to see if we can accommodate. 

Tables, chairs, tents, games, and all other party supplies must be rented with an inflatable to be delivered. Other wise it is the customers responsibility to pick up and drop off. Drop off is the same evening.

INFLATABLES: Our inflatables are sometimes wet when they are delivered due to cleaning, and the frequency of rain in the Cleveland area. Our morning deliveries ensure time for the inflatable to dry before your event. 

GRASS: Please be sure to have your grass cut no later than two days before we set up. Please ensure all animal waste is cleaned up from the yard. Failure to properly prep your lawn will incur a cleaning fee. 

TABLES AND CHAIRS: If you are renting tables and chairs, they will be delivered to your yard. Our crew does not typically set them up otherwise we get behind on other deliveries. We will stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we picked them up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per chair and $1 per table. 

SPACE: Please measure your set up area to make sure everything will fit as we can not be responsible if there is not enough room for the rental you selected. We also need a 36in wide path to the set up area to include gates and doors. 

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house, typically 1 regular wall outlet will do the job. 

STAKES: We drive stakes into the ground to secure most equipment. Please mark any sprinkler or utility lines. We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake. 

PARKS: If your event is at a park, you are responsible for ensuring you have the proper permits and certificate of insurance from us by contacting us. Most parks require a general permit and a special use permit for inflatables, generators, tents, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment to the ground. 

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding gas if needed. 

LEAVING EQUIPMENT: Equipment can not be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you can not leave the park before we pick up the equipment. 

If you have any questions please call or text us at (717) 417-0724. Otherwise we will see you soon!

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.