The time you enter into your quote/order is the time we are guaranteed to have the inflatable up and running by (we require a three-hour delivery window to guarantee this time). We start our delivery routes at 7am so we will arrive to set up your inflatable sometime between 7am until one hour prior to the event start time to deliver.

Example: If your event starts at 2pm, you will select 2pm as the start time. We guarantee that the crew will arrive to set up your inflatable between 7am and 1pm. 

The end time on your event is the time you are guaranteed the inflatable/items until. Our latest pickup time is 8pm due to the early darkness in the spring/fall and safety of our drivers. Any event that ends after the 8pm end time will have to be booked with the overnight option and picked up the following morning. (check our coupon offers for an overnight special offer!)

If you are booking overnight please put 7am for pick up time for the next morning, the inflatable will be picked up sometime after 7am the next morning. Please turn the water off before deflating the inflatable for the night. The next morning please re-inflate it early in the morning to give it time to dry, and to have it ready for the crew to inspect and clean it before rolling it up. 

“All-Weekend” rentals will be delivered on Friday before 6pm and picked back up Monday sometime after 7am. Please turn the water off before deflating the inflatable each night. On Monday morning please re-inflate it early in the morning to give it time to dry, and to have it ready for the crew to inspect and clean it before rolling it up. 

If your event is in a public area, like a park or church, you can not rent overnight and the inflatable will be picked up at the conclusion of your event. This can not be later than 8pm. 

Tables, chairs, tents, yard games, and all other party supplies must be rented with an inflatable to be delivered. Other wise it is the customers responsibility to pick up and drop off. Drop off is the same evening.

Yes! All of our units are cleaned thoroughly using a disinfecting wash. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

As a bounce house company, we understand the importance of ensuring the safety and enjoyment of all our customers. Therefore, we have established the following weather policy:

1. Wind Speed: If wind speeds exceed 15 miles per hour, it is unsafe to operate the inflatables. Therefore, we reserve the right to cancel or postpone the rental of inflatables until wind speeds decrease below 15 miles per hour. 

2. Rain: In the event of rain, we reserve the right to cancel or postpone the rental of inflatables. We will usually still deliver in the rain. If your party is still a go, so are we. Unless there are high winds or thunderstorms.

3. Lightning and Thunderstorms: In the event of lightning and thunderstorms we reserve the right to cancel or postpone the rental of inflatables. If thunderstorms begin after delivery, all activities must be stopped immediately. If lightning is present in the area, the inflatable must be deflated and all guests must evacuate to a safe location until the lightning has passed. 

If weather conditions are uncertain leading up to your rental date, we recommend monitoring local weather reports and contacting us with any concerns. Our primary goal is to ensure the safety and enjoyment of all our customers, and we appreciate your understanding and cooperation with our weather policy. If cancellation is inevitable, we can reschedule your booking to a new day. The same unit is not guaranteed to be available on the new date. If a reschedule does not work for you, we will refund your deposit for cases of in-climate weather.

The LATEST time to cancel or reschedule is the day before your event, by 9am. If the cancellation is not made aware by this cutoff, the order needs to be paid in full and is non-refundable. 

No refunds will be given if equipment is delivered and the weather prevents use of equipment. We do our best to only deliver on days that the weather will not prevent use, but weather is sometimes unpredictable. 

Yes, we require a $50 non-refundable deposit to be paid to reserve your rental. This will be deducted from your final balance. The remaining balance is due before set up. We will contact you the week of your event to ask how you plan to pay your final balance. If you wish to by by card, we will send you a link to pay the balance with your card. Cash can be paid to the delivery driver. 

Weather is the only exception to non-refundable deposit.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. 

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

You can power the inflatable on and of pretty much as many times as you want. If the kids are going to get off for cake and ice cream, leave it on. If they are going to be off for 30+ minutes you can unplug the blower.

When they want to play again, just plug it back in!

Please DO NOT leave the unit running all night long.